Frequently Asked Questions

Below are the Frequently Asked Questions by PC TuneUp Center’s customers. If you have a question that’s not answered below, please contact us, and we’ll answer it in 1-2 working days.

Q. What’s the difference between System Mechanic, and System Mechanic Professional?

A. System Mechanic Professional includes System Mechanic, plus 4 more award-winning iolo products.

System Mechanic Professional gives you System Mechanic, plus it includes iolo’s System Shield® AntiVirus & AntiSpyware, DriveScrubber® [which includes additional advanced data removal functions], Search and Recover™ [which recovers previously lost or deleted data], and Secure Online Backup.

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Q. How many PCs can I use my iolo product on?

A. If you use your iolo product exclusively on your home PCs, and not for business purposes, iolo’s Whole Home License® allows you to use the same license on all your home PCs. [There’s no limit like with many software houses who restrict a license to 3 PCs, or less!]

Please note: If you’re using System Mechanic on any PCs that are also used for business purposes, iolo’s Business Volume Licensing applies.

Q. What is iolo’s support policy?

A. iolo offers free product support.

In an age where paid or time-limited product support is the norm, iolo breaks the mold by offering telephone and email product support at no cost.

Q. What operating systems does System Mechanic Pro work with?

A. All recent Windows operating systems namely; Windows® 8, 7, Vista and XP.

iolo is a Microsoft Certified Partner, and System Mechanic is designed to work on all recent Windows operating systems [both 64-bit and 32-bit]. It also works on Windows 2003 Server. [Support for Windows 2000, ME, and 98 is discontinued].

Q. Can a new PC with a modern operating system such as Windows 8 benefit from System Mechanic?

A. Absolutely! System Mechanic achieves noticeable performance improvements on all supported operating systems.

Q. What is the advantage of the iolo product service plan?

A. The service plan provides customers with free ongoing product enhancements [including major version upgrades] and the latest Tune-up Definitions™ from iolo Labs.

Q. How is my iolo product delivered after I purchase?

A. During checkout, you can choose instant download delivery, a shipped CD, or both.

You will receive complete download and activation instructions on the thank you page and by email right after you purchase from the iolo web site. Additionally, you may add physical delivery of a CD to your order, so you always have a backup on hand.

Q. Can I get a discount on multiple years of product service to save money?

A. Of course! You will have the option to upgrade to a discounted multiple year service during purchase.

Q. Can iolo automatically renew my product service so I don’t have to?

A. Yes, you will have the option to select an auto-renewing service during purchase confirmation.

This is a convenience provided to customers who value uninterrupted peak performance without having to remember to add time themselves. [If you ever change your mind about auto-renewal, simply change your preference online at any time].

Q. Can I purchase a license for multiple PCs in my business or organization?

A. Yes, iolo also offers System Mechanic Business for 10, 25, 50, 75, 100 or more PCs. [Contact us for more details].

System Mechanic Business is particularly suited for installation in a networked environment, or if you require more control over end-user settings.

Q. What is iolo’s return policy?

A. iolo offers a 30 day money-back guarantee.